Have a question? Save your time waiting for us to respond by reviewing our FAQ section. We have answers for some of the common questions we received from our customers and you might be able to find your answers here.
Payment & Account
What currency is used for my order?
All prices and transactions are in Australian Dollars (AUD). Prices may change at any time. Refisio reserves the right to reject any orders which include incorrect prices due to data entry errors, code errors, hacking and incorrect pricing provided by manufacturer.
What payment methods do you accept?
We offer a range of payment options for you to pay for your purchases, currently we accept:
- Visa & Master Cards
- AfterPay, Zip Pay
- PayPal
Payment approval
It is our policy not to ship any items until payment is confirmed.
Are there any hidden fees?
We do not charge any hidden fees.The total price of your order will be clearly displayed on the order page before you confirm your purchase. This includes the price of your products plus any shipping charges that are collected. What you see is what you pay.
Shipping & Delivery
When will my order be shipped?
We aim to process all of our orders within 1- 3 business days once payment is confirmed.
Do you offer international shipping?
At this stage, we ship within Australia only.
What are your shipping fees?
The fixed shipping fee for every product is clearly displayed on the product info page as well as on the checkout page.
How can I track my order?
We will email you the tracking number together with the URL once your parcel has been dispatched.
Privacy & Security
How Secure is your website?
Our website uses Secure Socket Layer (SSL) encryption technology. This means that all information that you send through our website including your name, address and payment information is kept completely secure. This means that you do not have to worry about your information getting being intercepted online.
How will you use my contact information?
Your contact information is only ever used by us to send you confirmation emails as well as special promotions occasionally unless requested otherwise. Your phone number is used only to contact you if there is a problem with your order. Your number will also be placed on our shipping labels in case the courier needs to contact you. We will never sell on your details or even “rent” them to another company.