Returns MUSTbe accompanied by a Product Returns Form. Please contact our customer service team via info@refisio.com.au to request for a product return. Product returns procedure will be provided together with the form.
1) The returns item(s) MUST be:
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In their original/ unused and re-saleable condition
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In original packaging inside a shipping carton/ bag
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The item returned within 14 days from the receipt of goods.
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Buyer is responsible for organizing the return and the associated shipping costs, unless the product is found to be faulty on arrival
2) Our warehouse person will inspect the condition of the return item. If the item is not in resalable condition, the buyer is required to pay the shipping & handling fees for us to ship the item back to them.
3) For product return to exchange for size etc., the buyer is required to pay the shipping & handling fee for us to resend the correct sizing product to them.
4) For return item approved for a refund, we will refund the amount buyer paid less the shipping & handling fee incurred. We won’t be able to refund shipping cost incurred as it is not retrievable.
5) *Post Surgical Garments* Due to the intimate nature of the products, we do not accept returns for change of mind or incorrect sizing after the packaging has been opened. We ask that you double check your measurements to ensure the size of the garment is correct before opening the packaging seal. Our post surgical and compression garments are worn against the skin and over surgical sites so to ensure high standards of hygiene we do not accept returns once opened.
6) No return or exchange for discounted sale items, unless faulty.
7) A 15% restocking fee will apply to all returns unless the return is due to an error by our Company.